CRM systems provider Workbooks today launched AI-Enabled CRM to automate repetitive sales tasks, improve data accuracy, and empower sales teams to work smarter. Workbooks' AI CRM's core features ...

Users of cloud conttact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.

The investor panel from the CRM Playaz 'What is CRM in 2026?' conversation series debates whether 2026 will be the year the fears of an AI bubble will be realized. And if so, what impact it will have ...

The future of customer success will belong not to those who automate the most but those who learn to collaborate best.

Precisely has added Sentiment Analysis, Contextual Rewrite, and Readability agents along with AI Intelligent Search functionality.

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

WunderKIND Ads has integrated with Yahoo DSP, granting advertisers scalable, data-rich access to Wunderkind's proprietary CTV Pause Ads.

Marchex's new AI search attribution capability enables businesses to capture LLM-driven call sources and link them to outcomes.

Alchemer, a customer experience and feedback technology provider, has expanded the artificial intelligence capabilities in Alchemer Pulse, its insights automation platform that transforms open-text ...

Bambuser today launched Call Insights and AI Subtitles, two artificial intelligence-powered features to help companies deliver smarter and more accessible video commerce experiences.

Cordial's new insights, messaging, and first-visit personalization features give marketers clear visibility into customer intent and faster ways to act on it.

Channel99, providers of a decision engine for B2B marketers, has introduced functionality that leverages account identification to create high-performing B2B audiences with artificial ...