Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

The teams that succeed with Node.js migration are not the ones who moved fastest. They are the ones who spent the most time ...

By integrating the capabilities of 1Neo-Connect, CHAMP’s dedicated ONE Record adoption solution, with Neurored, stakeholders ...

Cloudflare expands Agent Cloud with OpenAI GPT-5.4 integration and isolate-based Dynamic Workers, challenging containers as ...